Showing posts with label chat bot. Show all posts
Showing posts with label chat bot. Show all posts

Thursday, March 31, 2016

KLM now uses Facebook Messenger for boarding passes, flight info, and customer service

VentureBeat, here

Why Microsoft just made a big bet on bots

The Verge, here.

(Interestingly, MS fought hard against the browser replacing the desktop OS as the new platform, as every antitrust scholar knows; now MS - not alone, though - is "on the other side" and pushing hard for the bot store to replace the app store. Reactions from the incumbents at risk of being displaced or general and rather peaceful transition towards the new largely AI-fueled paradigm?).